Customer Experience in Gatineau · Loyalty and analysisUnderstand your customers so you can keep them.

Loyalty and customer experience analysis solutions to better understand and retain your customers.

Results defined from the start

Before we build, we agree with you on what the project must deliver:

  • A clear view of your customer journey
  • Indicators tracked over time
  • Actions prioritized by impact

Featured offers

Offers ready to start

Pulse, a Kabylink product

Pulse: Your Customers Come Back

A returning customer is worth more than the one you’re still looking for.

A loyalty card in your customers’ phones, with no app to install, and automatic campaigns: welcome, birthday, win-back of inactive customers.

$499 + subscription per location: $99 to $249 / month

See what’s included

The Pulse dashboard

See who comes back, and why

Your loyalty indicators, all in one place.

Return rate, visit frequency, post-visit reviews: you follow your customer relationships, location by location.

$1,500 to $3,500

See what’s included

What we do, in practice

Loyalty programs

Simple mechanics that encourage your customers to come back.

Customer journey analysis

Pinpoint the friction, from first contact to after-sales service.

Satisfaction measurement

Surveys, indicators and dashboards to track how your customers see you.

Customer relationship tools

Bring your conversations together to respond faster and more accurately.

Our process, from listening to follow-up

  1. 01

    Listening

    We get to know your business, your constraints and what you want to improve.

  2. 02

    Scoping

    Together, we define the scope, priorities, timeline and budget.

  3. 03

    Design

    Mock-ups, prototypes and technical choices approved with you before we build.

  4. 04

    Build

    Development in short phases, with regular check-ins and versions to test.

  5. 05

    Launch & follow-up

    Go-live, training for your team, then measurement and continuous improvement.

Have a project in mind?

Let’s talk about what you want to build.